Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Orders are reviewed and prepared for shipment after payment authorization. The current processing estimate, when available, is shown on the product page, at checkout, or in the order confirmation. Orders may require additional processing during high-volume periods or when information must be verified.

DELIVERY ESTIMATES
Available shipping methods, costs, and estimated delivery windows are displayed at checkout before payment. Delivery dates are estimates rather than guarantees. Carrier delays, weather, customs, remote destinations, incorrect addresses, and other events outside our reasonable control may affect delivery.

SHIPPING DESTINATIONS
The destinations currently available for an order are shown at checkout. If checkout does not offer delivery to an address, we cannot accept the order for that destination at that time.

ORDER TRACKING
When tracking is available, it will be sent using the contact information provided with the order. Tracking may take time to update after a shipping label is created.

ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. Contact us through the Contact page as soon as possible if an address needs correction. We cannot guarantee changes after fulfillment has begun. Additional carrier or reshipping costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

MULTIPLE PACKAGES
An order may arrive in more than one package or on different dates. Separate tracking information may be provided.

CUSTOMS, DUTIES, AND TAXES
Applicable taxes and charges shown at checkout are collected as indicated there. For international shipments, the recipient may be responsible for additional import duties, taxes, brokerage, or customs charges unless checkout expressly states otherwise.

DELIVERY ISSUES
If tracking shows a delivery problem, contact the carrier and notify us through the Contact page. For an order marked delivered but not received, first check the delivery location, household members, neighbors, and carrier tracking details. We will review available information and assist where reasonably possible.

DAMAGED OR INCORRECT ORDERS
Inspect your order promptly after delivery. If it arrives damaged or incorrect, contact us through the Contact page with the order number and supporting photographs so we can evaluate the issue.

RETURNS
Shipping related to returns is governed by the Return & Refund Policy.

CONTACT
For shipping questions, use the Contact page on this website and include your order number when available.