Contact information

CONTACT INFORMATION

CUSTOMER SUPPORT
For questions about products, orders, shipping, returns, refunds, privacy, or accessibility, please use the Contact page on this website.

WHEN CONTACTING US
To help us respond efficiently, include:
• Your full name.
• Your order number, if applicable.
• The email address used for the order.
• A clear description of your question or issue.
• Relevant photographs when reporting damage, defects, or an incorrect item.

RESPONSE TIMES
We review customer inquiries as promptly as reasonably possible. Response times may vary during weekends, holidays, and periods of high demand. Submitting duplicate requests may delay review.

ORDER CHANGES
If you need to request an order change or cancellation, contact us as soon as possible. Changes cannot be guaranteed after processing or fulfillment has begun.

PRIVACY REQUESTS
Privacy-related requests may also be submitted through the Contact page. We may need to verify your identity before processing a request.

Please do not send passwords, complete payment-card details, or other unnecessary sensitive information through the contact form.